Privacy Policy

This Privacy Policy describes how Luxe Wellness Studio3 ("we", "us", or "our") collects, uses, and protects the personal information you provide when using our website and booking services.

1. Information We Collect

• Booking information: Your name, email address, phone number, selected service, preferred specialist, appointment date and time, and any special requests.
• Contact form submissions: Name, email, phone number, and message content.
• Technical data: IP address, browser type, and pages visited (for security and analytics purposes).

2. How We Use Your Information

• To confirm, manage, and send reminders about your appointments.
• To send cancellation and rescheduling confirmations.
• To request feedback after your visit.
• To respond to enquiries submitted via our contact form.
• To prevent fraud and abuse of our booking system.
• To improve our services and website experience.

3. Data Sharing

• We do not sell, trade, or rent your personal information to third parties.
• We do not share your data with marketing companies or data brokers.
• Data may only be shared with service providers who assist in operating our website (such as hosting services), under strict confidentiality agreements.

4. Data Retention

• Booking records are retained for up to 3 years for business and legal purposes.
• Contact form messages are retained for up to 12 months.
• You may request deletion of your data at any time by contacting us.

5. Cookies

• Our website uses session cookies for security (CSRF protection) and to maintain your booking session. These are deleted when you close your browser.
• We do not use advertising or tracking cookies.
• You can disable cookies in your browser settings, though this may affect booking functionality.

6. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate data.
• Deletion: Request that your personal data be deleted.
• Portability: Receive your data in a commonly used format.
• To exercise any of these rights, please contact us at the address below.

7. Security

• We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
• All form submissions are protected with CSRF tokens and rate limiting.
• Admin areas are protected by secure, hashed passwords and session controls.

8. Changes to This Policy

• We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes.
• Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: